Garunya Narendran

Team Lead, Product Support

FourKites, Inc.

10+
Years Experience
4
Team Members Led
4
Major Projects
100%
Escalation Resolution Rate
Professional Summary

Experienced technical support professional with 10 years in the field, including 4 years leading teams. Specializes in optimizing support processes, enhancing customer satisfaction, and implementing cutting-edge solutions. Combines strong communication skills with a commitment to staying up-to-date with the latest technology trends to deliver exceptional support.

Technical Skills
Workplace Projects

RAG based Response AI Tool

Ongoing

SQL Query Generator and Executioner

Feb 2024

Checklist Automation Tool

Aug 2023

Call Template Generator

2017

Experience
4+ years

FourKites, Inc.

Team Lead, Product Support

Dec 2021 - Present

2 years

Lakeside Software, LLC.

Technical Services Engineer, I

Jan 2020 - Dec 2021

2 years

FourKites, Inc.

Senior Product Support Specialist

Jan 2018 - Dec 2019

1.5 years

Concentrix Corporation

Technical Support Engineer

Jul 2016 - Dec 2017