Currently Co-founder & CTO at Ri’Serve AI
Garunya
Narendran
The Team Lead, Product Support — 10 years turning support chaos into process.
10+
Years Experience
8
Concurrent Projects
6-in-1
System Architect · Database Architect · Developer · Tester · DevOps · Support
Support Heart
Summary
Technical co-founder and CTO with 10 years in technical support, including 4 years leading teams, now building and scaling a multi-tenant SaaS platform from the ground up. Combines deep operational and customer-facing experience with hands-on software engineering — architecting infrastructure, designing AI-driven systems, and shipping production features solo. Brings a support-team lens to product decisions: builds for reliability, clarity, and real-world usage patterns, not just feature completeness.
Technical Skills
Workplace Projects
Experience
01
Ri'Serve AI
Co-founder & CTO
May 2026 - Present · 4 months
02
FourKites, Inc.
Team Lead, Product Support
Dec 2021 - May 2026 · 4.5 years
03
Lakeside Software, LLC.
Technical Services Engineer, I
Jan 2020 - Dec 2021 · 2 years
04
FourKites, Inc.
Senior Product Support Specialist
Jan 2018 - Dec 2019 · 2 years
05
Concentrix Corporation
Technical Support Engineer
Jul 2016 - Dec 2017 · 1.5 years