GARUNYA NARENDRAN · BANGALORE, IN
Engineer with a support lens, building systems that hold up_
Co-founder & CTO at Ri’Serve AI. A decade in technical support, four years leading teams, now shipping a multi-tenant SaaS platform built for reliability, clarity and real-world use.
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Years in technical support & engineering
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Concurrent projects in flight
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Architect, DBA, developer, tester, DevOps, support
01 / ABOUT
I build software the way a support lead wishes it was built.
Ten years on the receiving end of real incidents taught me where products break: unclear states, silent failures, logs nobody can read. Today I bring that lens to every product decision at Ri’Serve AI, from schema design to the last line of the runbook.
TOOLKIT
ZendeskMicrosoft Dynamics CRMSalesforceServiceNow
02 / PROJECTS
Tools built to make support faster
Internal tools shipped between 2017 and 2025.
03 / EXPERIENCE
From the queue to the architecture
04 / OPEN SOURCE
Open source projects
Small, dependency-light tools built in the open, from Python static analysis to macOS image tooling.
See the projects
05 / RUMINATIONS
Notes & ruminations
Longer-form thinking, outside of code and career.
Read the notes